All the ingredients you need to succeed

We’ve put all the pieces in place so you can achieve your business goals while enjoying the benefits and rewards of running a fun, proven and unique franchise.

A superior product

Our attention to detail in developing and crafting our products provides the best possible experience to our customers. 100% of our Fair Trade Certified™ Kilwins Heritage Chocolate is made in our kitchen in Petoskey, Michigan and shipped to locations nationwide. Our high-quality products will help you differentiate yourself and maximize your potential success.

Only the best ice cream

Our Original Recipe ice cream is Kosher certified and frozen into specially designed tubs that protect the superior quality. It’s delivered to stores on Kilwins’ dedicated temperature-controlled trucks to ensure quality.

Satisfy any sweet tooth

Our fresh made-in-store waffle cones, hand-crafted hot fudge and caramel toppings, ice cream packed in quarts and our gourmet ice cream cakes are all perennial customer favorites.

Diverse income opportunities

Kilwins systems, education and ongoing support give you and your team an environment and knowledge that let you create fun experience Kilwins is known for.

Our in-store treats and desserts like ice cream, caramel corn and brittle keep customers in the store and drive additional traffic.

Beautifully packaged and designed take-home treats are lucrative business segment, especially during holidays and wedding seasons.
Our online storefront means business continues 24/7 with product ordering and fulfillment direct from our website.
Over 50% of our sales come from our premium ice cream. A variety of flavors and unique creations attracts customers and keeps them coming back, especially during warmer months.

Build a business from the ground up

We are with you every step of the way, providing guidance and managing the buildout of your new Kilwins location if you choose. All our stores are iconic, nostalgic, modern and look like they belong in the community.

The support you need

You’ll receive turn-key planning, design, and store buildout support services as much or as little as you want.

We'll fit your market

There are flexible store formats or prototypes available to fit most any space even as small as 600 sq. ft.

Equipment and fixtures that deliver fun

Stores feature marble tables, copper kettles and 
exhaust fans that deliver the sights, sounds and 
smells that customers love.

High-quality people deserve high-quality support

Kilwins systems, education and ongoing support are designed to give you and your team an environment and knowledge that will allow you to create the enjoyment and fun Kilwins has become known for.

Kilwins Online Resources

Online Brand Standards Manual, resources and learning tools are available to you and your team 24/7.

Kilwins University

Our comprehensive learning program will equip you with the skills you need to help you and your teams operate efficiently and effectively.

Kilwins POS System

An Integrated proprietary Point-of-Sale (POS) System, reporting metrics and approved product ordering system simplify your sales and product management.

Controlled Distribution

Our efficient distribution system uses state-of-the-art climate-controlled trucks and dedicated Kilwins drivers to ensure you’ll always have the freshest products when and where you need them.

Our Franchise Owners have plenty to say about owning a Kilwins store

“We bring joy to the everyday lives of our customers – a little oasis from their otherwise hectic lives.”


Multi-Unit Franchise Owners, PA