Kilwins offers two franchised formats!
If you are a high-quality person looking for a great opportunity supported with high-quality products and a proven business model, Kilwins may be right for you. Both formats are supported with over 75 years of history and success.
Kilwins Full Line Chocolates, Confectionery & Ice Cream StoreOur Original Kilwins Full Line Chocolates, Confectionery & Ice Cream Store with over 140 locations.
Kilwins Ice Cream and Chocolate ShopA newly introduced, smaller Kilwins Ice Cream and Chocolate Shop.
Why Kilwins may be a good opportunity for you
Our high-quality products, great locations, and proven business model support Franchisee/Store Owners in achieving their personal goals.
- The opportunity to achieve your personal and financial goals
- A direct correlation between your efforts and personal benefits and rewards
- Two franchised formats that support community engagement
- A history of steady annual store sales growth
- A system built around common sense, and our three actionable Core Values
- A history of quality and success
- A mature, Brand-centric organization
- Proven systems and support
- High-quality products that customers love
- A successful community of caring Franchisee/Store Owners
- Markets now available for development
Our Core Values
At Kilwins, we try hard to “get it right” every day using our three common sense Core Values.
#1 “Treat others as you want to be treated”
Be honest with yourself and others. Respect people's rights, opinions, culture, time, resources and feelings. Be nice to people. Use common sense. Be humble and forgiving. Live with integrity, trust and trustworthiness.
#2 "Do your best"
Be passionate, curious, purposeful and committed. Strive for quality and excellence in reputation. Always plan, execute and measure results. We are all part of a team! Be disciplined, responsible and accountable.
#3 "Have fun!"
Keep your life in balance. Be yourself. Be a kid in a candy store.
Our Brand Priorities
A Brand is what pops into your head when you hear a name. It is what you believe to be true about an organization. A Brand resonates at an emotional level and allows people to differentiate between products and experiences. It is what people identify with and what they desire.
Our quality products are the cornerstone of the Kilwins Brand.
Kilwins makes the best Chocolate, Ice Cream and Confections you will ever enjoy! As a high-quality person and Kilwins Store Owner/ Franchisee, our high-quality products will help you differentiate yourself and maximize your potential success.
Kilwins Winter Park, FL
Kilwins Gainesville - Celebration Pointe, FL
Kilwins Gainesville - Butler Town Center, FL
Kilwins' success depends on caring Franchisee/Store Owners, and their teams delivering outstanding service to bring the Kilwins Brand to life.
High-quality people need high-quality products to sell, and high-quality products need high-quality people to add value.
Kilwins stores are where people come together with family & friends to celebrate.
Both of our store formats are iconic, nostalgic, modern, look like they belong in the community, and are located where people go to celebrate, relax, and have fun. Both store formats have timeless material finishes, fixtures and equipment which are modular for on-budget, and easy installation, and which fit within a variety of store sizes and shapes. Exterior signs and awnings are effective and drive Brand awareness. They fit the surroundings appropriately yet make the store stand out, and appealing to enter.
Kilwins Arlington Heights, IL
Other Brand Priorities
Kilwins Brand commands premium pricing, our customers appreciate our drive toward excellence, and in both store formats our products are never “on sale.” Both franchised formats use the same proprietary, award-winning presentation and premium packaging and textures, a black & white, iconic collection of packages, tins, cups, spoons, napkins, bags and other elements necessary to “Brand” products and contribute to the overall experience. We publicize Kilwins in truthful ways which are the result of satisfied customers and the goodwill they spread when we create enjoyment and make people happy.
Kilwins has a history of product quality since 1947, supported by a proven business model.
Don & Katy Kilwin purchased a bakery in Petoskey, MI and began making delicious baked goods and high-quality candy.
Don & Katy purchased equipment and expanded their candy and chocolate making.
Don & Katy sold the bakery side of the business and devoted themselves to making and selling what they loved most: high-quality candy.
Don & Katy sold the business to Wayne & Lorene Rose, who opened stores in Harbor Springs, Mackinac Island and Traverse City.
Don & Robin McCarty joined Kilwins as store managers. Don continues to lead the business today.
Kilwins began to expand its retail presence opening the first Franchised store.
Kilwins begins to make “Original Recipe” Ice Cream.
Don & Robin McCarty purchased Kilwins and began to expand the Kilwins Brand and retail presence.
A purpose-designed distribution center opened in Florida, which now services our southern stores with our dedicated truck fleet.
Kilwins began to make Heritage Chocolate, using Kilwins proprietary recipes.
Kilwins Chocolate Kitchen & Retail Store opened in Petoskey, Michigan
A new distribution center opened in Michigan, which now services the mid-west, northeast, mid-Atlantic and western stores.
Kilwins introduces a new smaller retail model, Kilwins Ice Cream & Chocolate Shop.
Steady store growth for decades
Achieving proper balance between “doing the right thing” and “not making a mistake” is critical to growth. We strive to grow at a rate that allows us to maintain our culture and excellence, provide consistent support to our Franchisee/Store Owners, and meet the high expectations of our customers. Doing the right thing consists of providing customers with products and an experience that no one else can, which they will remember, and for which they will return. We try to carefully avoid making mistakes, like adding products that don’t make sense, chasing the next fad or trying to be everything to everyone. We figure out what customers want, what fits the Brand and then operationalize it effectively across the entire Kilwins system. We have grown thoughtfully, strategically, and responsibly to the benefit of as many people as possible. We carefully watch and listen to customers, analyze sales, and then select and provide high-quality, brand right products and services that customers want and that we can consistently deliver.
- The number of stores has nearly quadrupled since 2000
- There are currently over 140 locations
- The production capabilities, distribution, support team and systems are in place to effectively support strong future growth
Kilwins Advantage #1
A Premium, Respected, and Recognized Brand
Our products and customer experience speak for themselves. We are proud of our Brand and work hard to create and provide value for our Franchisee/Store Owners so they may enrich their families, teams, and communities.
Kilwins Advantage #2
Experience and Know-How
Kilwins has over 70 years of experience crafting and selling high-quality products and supporting successful stores. We have spent many years developing and perfecting our recipes, setting standards, and developing and implementing systems that produce results. We are an organization that is not afraid to try new ideas, and we have learned what works. It is that learning and expertise that makes our business model successful.
Kilwins Advantage #3
Proven Products, Standards, Systems and Support
Understanding, growing and protecting the Kilwins Brand, planning strategically, setting standards, and developing systems are all very important to us, but what really matters is delivering Kilwins great products and providing a consistent super-premium experience to each new and returning customer. The Kilwins business model provides guidance to high-quality Franchisee/Store Owners to achieve this goal.
Kilwins Advantage #4
A Business Model That Works
All of the expertise, great products, and efficient operations in the world do not count for much if you do not get results. Combined with hard-working and caring Franchise/Store Owners, Kilwins gets results.
While COVID has certainly impacted all the concepts shown in this chart, the results shown here reflect the 2019 pre-COVID results available for each concept. After decreases in mid-2020 due to COVID, Kilwins stores are generally recovering and were down less than 2% on average for the last four months of 2020.
Kilwins Advantage #5
Two Franchised Store Formats and Available Markets
Kilwins is a growing company with many great markets available for development. Our two store formats provide alternatives to best suit the market you are interested in developing. Some markets are best suited for our Original Full Line Chocolates, Confectionery & Ice Cream Stores, while others are best for our Ice Cream and Chocolate Shops. Additionally, our multi-store expansions may allow you to efficiently operate multiple store formats, expand in small geographic areas with your existing team, and be close to home and remain in control of your business operations
Markets in all States East of the Rockies!
An exciting opportunity in downtown Philadelphia! Surrounded by restaurants, bars, hotels, and residential apartment buildings, this location is home to 3.5 million overnight visitors a year and is in one of the top pedestrian areas in the city. Be the first to open a Kilwins Franchise in Philly!
Austin, TX - The Grove
An exciting opportunity just 4.5 miles from downtown Austin! The Grove is a new, vibrant mixed-use community with upscale residences, gourmet restaurants, casual office spaces, and walking paths. Located amidst the beauty of central Texas, The Grove is available for a Kilwins Franchisee!.
An exciting opportunity on Aldrich Street, in the vibrant master-planned community of Mueller, just minutes from downtown Austin! This walkable and engaging shopping and entertainment district mingles shopping, dining, and residential opportunities, and is available for a Kilwins Franchisee.
An exciting opportunity in the Old Market District of Omaha, NE. This location is within walking distance of the hotels, downtown restaurants, shopping, and entertainment. At the center of a charming historical downtown Omaha, this location is available for a Kilwins franchisee.
This is an existing franchise location in a quaint, friendly downtown set in the historical town of Gettysburg. and is now available for a Kilwins franchisee.
Ashley & Landon, Franchisees
Kilwins Greenville, SC
Kilwins Highlands, NC
Kilwins Brevard, NC
Your Ambition, Character and Ability Matters to Kilwins
You, your ambition, your skills, and your ability to attract, hire, educate and lead your team matters. If you are a high-quality person looking for an opportunity, Kilwins has opportunities for you to use your efforts to create wealth, improve lives, add value, and achieve your personal financial goals. You will be responsible for and benefit from your efforts.
What do our Franchisees say?
Our caring franchisees have plenty to say about how the Kilwins team, proven business model & high quality products have set them up for success. We are focused on creating the best opportunities for success for the entire Kilwins system as we continue to grow.
“The most meaningful part of operating a Kilwins franchise is the impact you get to have on so many people. Kilwins gives us the opportunity to be part of one of the most powerful forces in the world for good—business. Our Kilwins businesses provide jobs, meaningful work for terrific people, a sense of community for our teams, and the best Chocolates, Fudge, and Ice Cream our customers will ever enjoy.”
— Ashley & Landon
Kilwins Greenville, SC
Kilwins Highlands, NC
Kilwins Brevard, NC
Kilwins Franklin, TN
“I am truly impressed with Kilwins business model and the commitment from the team in supporting the individual Franchisee. It has been a remarkable set of resources provided to us.”
— Bill & Maribeth
Kilwins Wheaton, IL
“The Kilwins franchise comes with a thought out comprehensive system streamlined for franchisee success. As we continue to learn and grow our business, we attribute part of our success to thorough hands-on training, enveloping us with a vast support team, and setting us up with an array of useful tools delivered by the franchise organization.”
Kilwins Arlington Heights, IL
“I love the idea that the Kilwins Franchise had been tried and true; proven again and again. The more research I did about a Kilwins Franchise, the more I realized it was a perfect fit for me!”
Kilwins Portsmouth, NH
“First-time Kilwins customers are the best; when they sample the products and watch fresh product being made, they are like ‘kids in a candy store’ no matter their age. Many working parents come to our store for their special treat and a break from caring for others. We bring joy to the everyday lives of our customers – a little ‘oasis’ from their otherwise hectic lives.”
— Glenn, Sarah, & Gary
Kilwins King of Prussia, PA
Kilwins West Chester, PA (coming soon)
“It’s so gratifying to be a part of a learning and growing experience for each of our team members. For many, Kilwins is their first job. When they move on to do great things, we know their experience while working in our store provided the customer service fundamentals and skills to excel.”
Kilwins Winter Park, FL
Kilwins Gainesville - Celebration Point, FL
Kilwins Gainesville - Butler Town Center, FL
“Interacting with customers and seeing them light up after they taste a sample, or simply hearing the words, ‘It smells SO good in here!’ makes it worthwhile. Making the made-in-store products has been such a great activity for us as a couple to work together, and we take great pride in seeing our finished products proudly displayed in our store and the excitement it brings to our customers.”
— Joe & Diane
KILWINS ARDMORE, PA
KILWINS MORRISTOWN, NJ
“Being a multi-generational store is extremely meaningful to our family. We come together to support and help each other, all while creating enjoyment and making our customers happy. With my kids working in my store as I did when my parents owned the store, I hope to be able to continue this family tradition for many generations to come!”
— Ashley, Judy, Darl, Sara & Tim
Kilwins Holland, MI
“Our success is grounded in hard work and taking care of our customers and loyal, trustworthy employees. To be candid, we love and care for our employees, they are like family! For almost 22 years, we have seen our employees through infancy, high school, and college only to continue their careers with us for decades.”
— Janet & Phil
KILWINS ST. JOSEPH, MI
Your initial investment
Our Ice Cream and Chocolate Shop minimum financial requirement is:
• $50,000 in liquid assets
• $150,000 in total assets
Our Original Kilwins Full Line Chocolates, Confectionery & Ice Cream Store minimum financial requirement is:
• $125,000 in liquid assets
• $500,000 in total assets
Your investment will likely range from $346,742 to $870,984 for an Original Kilwins Full Line Chocolates, Confectionery & Ice Cream Store, and will likely range from $177,534 to $372,599 for our newly introduced, smaller Kilwins Ice Cream and Chocolate Shop. Your total investment will depend on your market and other factors.
* This information can be found in Item 7 of the 2021 Franchise Disclosure Document (“FDD”) issued by Kilwins Chocolates Franchise, Inc. The data reflects the range of costs for many different items required to open a Kilwins store. Investment costs vary considerably from location to location based on many factors as listed in our FDD and your actual costs may vary, potentially substantially, depending on your specific location and circumstances.
What to expect on your journey to becoming a Kilwins Franchisee
- Complete our Request for Information.
- Have an initial conversation with a Kilwins representative from our Franchise Development Team.
- Complete our Request for Consideration.
- Receive and review our Franchise Disclosure Document (FDD), which includes the Franchise Agreement and additional information.
- Complete your personality assessment and background reviews.
- Meet with a Kilwins team member in your market area.
- Complete your own Business Plan & Proforma.
- Attend Discovery Day at Kilwins’ headquarters, company store and Chocolate Kitchen in Petoskey Michigan.
- Sign a Franchise Agreement.
- Go through our extensive Kilwins University education program.
- Open your store and create enjoyment in your community!
Request more information on starting your own Kilwins Franchise
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